User periodically experiencing disconnections/reconnections

If you as a user are experiencing issues where you can successfully connect to a VRTUZ Live session, but you periodically reconnect -- causing your microphone/webcam/screen sharing to stop -- it may be an issue with your internet connection.

An occasional disconnection is not completely unexpected and, if the internet drop was momentary, you can quickly log back in by simply refreshing your browser (you can refresh anytime in fact to reload the session to setup the connections again).

The refresh button is located to the left of the URL.

To validate if the issue is with your internet connection, a good test is to connect via a different network (this keeps everything the same, changing only the network connection). If you have a smart phone, you can connect through the phone's wireless hotspot.

• Use you smart phone to setup a temporary wireless hotspot
• Connect your computer to the phone's wireless hotspot
• Join a VRTUZ Live session again

If the test session still disconnects with the hotspot, the issue may be with you computer and not the internet connection.

• If you have anti-virus software installed, the software may be mistakenly closing the browsers connection to our VRTUZ Live servers. Try temporarily disabling any "real-time" monitoring of the software and try again.
• Try with Chrome, FireFox and Edge.
• Try from a different home computer.

On the other hand, if by using the hotspot your connection becomes stable (no disconnects), then the issue is likely with your internet connection or firewall.

If you continue to face such issues, you should also check the recommended minimum requirements, or can raise a ticket with us.